Our services

Patient Communication & Support Services

Expert telephone and email support available 9 AM-5 PM, Monday-Friday for patients, healthcare professionals, and referrers. We guarantee 24-hour response times to all enquiries, ensuring compassionate care and keeping patients informed throughout their healthcare journey.

Medical Appointment Scheduling & Diary Management Services

Dedicated diary management for private healthcare professionals. Our medical secretaries coordinate patient appointments, liaise with referrers and healthcare providers, and ensure seamless scheduling across clinic consultations and surgical procedures. Maximize your patient care time with efficient appointment booking and professional diary coordination.

GDPR-Compliant Medical Transcription Services

Professional medical transcription by RSA-qualified typists using secure, GDPR-compliant digital technology. We transcribe clinical correspondence, medico-legal reports, and patient letters with ICO-registered data security.

Service includes:

• Secure dictation app for easy recording

• General clinic letters: 24-hour turnaround

• Detailed reports: Custom timeframes agreed in advance

• Full transcription and proofreading services

Private Practice Financial Management & Medical Invoicing Services

Complete financial management for private healthcare practices. We handle medical invoicing, insurance claims, payment processing, and financial reconciliation so you can focus on patient care.

Our services include:

• Secure payment processing and card collection at booking

• Prompt invoicing within 5 days of treatment

• Outstanding invoice management for up to 6 months

• Insurance company liaison and claims processing

• Payment allocation and financial reconciliation

• Year-end accounting support

Medical Website Design & Healthcare Marketing Services

Professional website design for private healthcare practices. Our bespoke medical websites attract patients, integrate with booking systems, and convert visitors into appointments.

Services include:

• Custom medical website design showcasing your expertise

• Strategic marketing integration with email campaigns and social media

• Online booking system integration

• Patient-focused content to attract and convert visitors

• Ongoing website support and updates

Transform your online presence into your most powerful marketing tool for private practice growth.